Troubleshooting
Start with the message you can see and take the safest next step.
| Message or symptom | What to do |
|---|---|
| Connection could not be validated | Confirm the exact provider, credential fields, account eligibility, time settings, and required read permissions. Create a fresh dedicated key if the provider shows the old one as inactive. |
| Confirm order permissions | Open the saved connection card and run its no-order permission check before entering Live. |
| Brokerage provider unavailable for Live | Select a validated, supported connection as the default Live account and confirm its order integration is enabled. |
| Stale quote | Go back, request a fresh estimate, review it, and submit only once. |
| Order rejected | Read the provider-safe message; check permissions, budget, available cash, symbol support, minimum size, and provider status. |
| Used slots look wrong | Refresh, clear dust filters, inspect open positions and Transactions, and verify the selected mode. |
| Page becomes blank or stops | Reload once, record the page and last action, and contact support if it repeats. Do not include secrets. |
Contact support
Email support@traderlobby.com. Include your username, approximate time, Paper or Live, provider name, visible error, browser, and steps to reproduce. Remove balances and identifiers from screenshots when they are not needed.
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